Thursday, 15 Feb, 2018
We are currently 65 staff strong including a team of 31 technicians and florists covering 1700 client sites for both planting and floristry services. We cover the whole of the UK which currently means Dundee to Exeter, though we’ll happily go further.
Our technicians are directly employed by us, they are not contractors. We see this as important to providing the very best service and accountability to our clients. Our team receive full in-house training working to the Planteria standard.
We have long lasting relationships with our technicians who are part of the Planteria family. Many of our technicians hold long service awards with Planteria, for more than five years continuous employment, and the majority have impressive knowledge of, and experience in the horticulture industry. One has even published a book on the subject.
Our technicians are the face of Planteria Group and we know that they, in turn, build lasting relationships with our clients who sing their praises, some have also won industry recognised awards for their work. Furthermore, our team are incentivised on a customer feedback score. We use a tried and tested scoring system, the Net Promoter Score - read more about it here NPS and customer service.
Many of our clients have multiple sites. For them, having one provider for plants and plant maintenance is a sensible move. The benefits include having one point of contact and having one invoice if required. We provide them with a client web portal to view visits to all sites in one place. They also get consistent maintenance and consistent plant designs and styles, if that is something that is important to them. We take the time to understand our clients, who conversely could have a completely different requirement for corporate planting and floristry at each location and need a bespoke approach. Consolidation of contracts eases admin, simplifies life and creates cost savings.
To mention just a few examples, we are currently serving 57 locations for a well-known brewery, 12 locations for a luxury hotel chain, 66 client locations for a leading Facilities Management Company and 25 buildings for a property management company with our services for plants and flowers.
What can we do for you? - Please get in touch with us for a free quotation or when you are next putting your contract out to tender.
We are always on the lookout for talented florists and plant technicians with great attitude so get in touch if you think you have something to offer! Email us at firstname.lastname@example.org or call us on 0845 505 3333. Alternatively click below to fill in a contact form and request a brochure or call back.
Innovation is a core element in the design and specification for interior planting schemes, which demand a practiced understanding of light & humidity with appreciation of the balance between aesthetic and functional impact...
MANAGING DIRECTOR, RIZON JET